SHIPPING & RETURNS

SHIPPING POLICY

1.Shipping Restrictions

 

If there is any special request/permit for the Airsoft shipments, please make sure to provide all the information before placing the Order. We will send you with guns in original condition and package if you don't make any request.

 

For example:

"South Korea": requests Orange Tip / Muzzle Velocity below 0.2J.

"United States": requests Orange Tip / Trademarks covered / SB199 Law.

"Canada": requests the Muzzle Velocity up to 366/FPS & below 500/FPS.

"United Kingdom": requests UKARA permit.
"Netherland": requests NABV.

 

The buyer should be fully aware of their Local Laws before purchasing the Airsoft products. SFC is not responsible for any fees or Customs duties once the Airsoft products reach the destination country.

 

SFC is not responsible for any Airsoft products seized by the Customs or held at the port.

Buyer needs to bear the risk of return parcel by the Local Custom and no Shipping fee will be refunded.​​

 

SFC will charge 30% of the gun price if you require refund since custom issue. We only refund after we receive the product, and the product shouldn't be damaged. Damaged or not will judge by SFC.

 

**IMPORTANT:

To US players, if you are living on the west coast, even Texas. as long as your ZIP starts with.

- 7.

- 850 to 893

- 900 to 935

All Guns will be rejected by the LA port, no matter how SB199 it fits. Sorry.


 

2.Handling time

 

All of our product are costume made will take 2-3 weeks for upgrading. include our airsoft guns with costume mark, upgraded airsoft guns, or anything you ask. Please be patient, and we will handle asap.


 

3.Delivery time

 

The package under 2kgs.

It takes about 10-15 business days for the delivery (not including the time in Customs Inspection and weekends).

< Different delivery times in different countries!!!>

 

The package over 2kg.

It takes about 5-7 business days for the delivery (not including the time in Customs Inspection).

< Different delivery times in different countries!!!>

 

The International Mail Division in Taiwan notified:

The Canada Post Office receiving and processing speed is very slow about the registered mails (Airmail). Usually, the registered mails (Airmail) will be receiving and processing by Canada Post Office since it is mailed out from the sender about 1~2 month. The web information will not be updated because the delivery information has not been sent by the Post Office of the destination country. Meanwhile, the Canada Post web is not a feature for the registered mails (Airmail) tracking.

 

Please select EMS as the shipping method for your future orders. If there’s any question,

​​RETURN & EXCHANGE POLICY​

1.Return and Refunds

 

The return policy applies to any purchase made through the SFC website. We offer a 7 Days Return / Exchange Policy for factory defective items from the date of arrival at your shipping address.

To be eligible for a return, please make sure that:

1. The product was delivered in the last 7 days.

2. The product is in its original packaging.

3. The product isn't used or damaged. include damage from local custom. and damage or not will judge by SFC.

4.Evidence to prove the item defective, dysfunction or damage within 7 days.

5. Complete airsoft rifle/pistol must be disassembled (to meet Taiwan’s regulations) and shipped only the defective parts judged by SFC.

6. All returns, for any reason, must be packed with instruction booklets and all other supplied accessories when it was first delivered to you.
7.The receipt or proof of purchase

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

 

To obtain a Return Merchandise Number (RMN), contact us:

1.By email: info@sfcairsoft.com

2.By visiting this page on our website: https://www.sfcairsoft.com

 

2.Shipping charges:

 

Shipping charges both to and from SFC Airsoft are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.


 

3.Damaged items:

 

If you received a damaged product, please notify us immediately for assistance.



 

4.Sale items:

 

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

 

 

5.Custom Upgrade item:

Custom Upgrade item once the order is placed, we will not be able to refund or return. And all of our upgraded rifles/pistols will test in the shooting range, we can't guarantee it won't be slightly scratch on the product surface.



 

Contact us:

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@sfcairsoft.com

By visiting this page on our website: https://www.sfcairsoft.com/contact-us

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